kasino Terms and Conditions

1. General Terms and Applicability

kasino ("Site", "we", "platform") provides online gaming and sports betting services for Bangladeshi users. These terms and conditions ("Terms") apply to any use of any part of the site, including registration, deposits, withdrawals, accepting bets, and use of customer support.

By accessing the site or creating an account, you confirm that you have fully read, understood, and agreed to abide by these Terms. If you disagree with any part of these Terms, please refrain from using the site.

These Terms must be read together with kasino's Privacy Policy and other supporting policies. In case of conflict, the provisions of these Terms shall take precedence.

2. Account Registration and Identity Verification

To open a valid account at kasino, you must complete the registration process. During registration, you are required to provide your correct name, date of birth, mobile number, and email address. Providing false or incomplete information may result in account cancellation and forfeiture of any balance.

2.1 One Person, One Account

Each person may hold only one account. Any attempt to create multiple accounts from the same device, IP address, or payment method will result in all associated accounts being closed and deposited funds will not be returned.

2.2 Account Security

It is your responsibility to keep your login details strictly confidential. Your password must not be shared with anyone. You are personally responsible for all activity carried out through your account, unless you promptly notify us of any unauthorised access.

• Provide accurate and current information during registration.
• Keep your password strong and change it regularly.
• If you notice any suspicious activity on your account, contact customer support immediately.
• Update your details promptly whenever any information changes.

3. Age Verification and Eligibility

At any stage of registration, we may request your National ID or passport details to verify your age. Withdrawals may be held until verification is complete. By opening an account or using the site, you confirm that you are 21 years of age or older.

In addition, kasino reserves the right to exclude any person from participation if we determine that they have violated any policy of the site.

4. Deposit and Withdrawal Policy

Deposits at kasino can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳100. The same methods apply for withdrawals, with a minimum withdrawal amount of ৳800.

4.1 Withdrawal Rules

• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made to the same account or method used for the deposit.
• Withdrawals from unverified accounts may be held.
• Funds earned from a bonus cannot be withdrawn until the bonus wagering requirements have been met.
• Unusual or suspicious transactions may be subject to additional verification.

4.2 Bank Transfer

For deposits or withdrawals by bank transfer, any local bank may be used, including Dutch-Bangla Bank, Islami Bank, and BRAC Bank. Bank transfers may generally take additional time to process.

5. Bonus and Promotional Offer Terms

kasino offers various bonuses for new and existing members. Each bonus is subject to specific wagering requirements that must be met before the bonus can be withdrawn.

5.1 Welcome Bonus

A 100% bonus is available on the first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 adds ৳1,000 in bonus, giving a total balance of ৳2,000. The wagering required on the bonus is ৳1,000 × 25 = ৳25,000.

5.2 General Bonus Terms

• A bonus becomes withdrawable only after the wagering requirements have been met.
• While one bonus is active, another bonus cannot be claimed unless stated otherwise.
• If the time limit for claiming a bonus has passed, it will be considered void.
• If bonus misuse or irregularity is detected, the bonus and any associated winnings will be forfeited.
• kasino reserves the right to change or cancel the terms of any bonus offer at any time.

5.3 VIP Program and Cashback

kasino's VIP program has four levels: Bronze, Silver, Gold, and Platinum. The weekly cashback benefit is provided by returning a fixed percentage of that week's total net losses. For example: a Gold level member who incurs a net loss of ৳20,000 in a week will receive a maximum cashback of ৳20,000 × 1.1% = ৳220. Progression through VIP levels is based on consistency of play and activity.

6. Betting Rules and Gaming Terms

Specific rules apply to sports betting, live casino, slots, and other games at kasino. Each game has its own RTP and rules, which should be reviewed before opening the game.

6.1 Bet Acceptance and Cancellation

• A bet once confirmed cannot be cancelled except in the case of a technical error.
• If a bet remains incomplete due to a technical issue, the stake for that bet will be refunded.
• If odds or prices are clearly displayed in error, kasino reserves the right to cancel that bet.
• If someone has prior knowledge of an event's result before it is announced, any bet placed by that person will be considered void.

6.2 Cricket and Sports Betting

For betting on BPL, IPL, T20 World Cup, and other international cricket matches, the official result will be treated as final. If a match is abandoned due to rain or natural causes, the relevant bets will be cancelled and stakes returned, unless the rules of a specific market state otherwise.

7. Prohibited Activities and Code of Conduct

• Creating multiple accounts or using another person's account.
• Coordinated betting or collusion with the intent of gaining bonus benefits.
• Using software bots, scripts, or automated systems to play games or place bets.
• Attempting to access, modify, or reverse-engineer the site's software.
• Using the site for money laundering or any other unlawful purpose.
• Operating an account under a false identity or using another person's details.
• Behaving in an aggressive or disrespectful manner towards customer support or other users.

8. Account Closure and Suspension

kasino reserves the right to temporarily suspend or permanently close any account at any time, for any reason, and in particular for breach of these Terms, without prior notice.

8.1 Closure at User Request

If you wish to close your account yourself, please contact customer support directly. Any balance should be withdrawn before the account is closed. Visit the Responsible Gaming page for details on self-exclusion and break options.

8.2 Inactive Accounts

An account may be considered inactive if there has been no login or activity for 12 months or more. In such cases, kasino may deduct a monthly service charge for account maintenance, however the balance will never be made negative.

9. Limitation of Liability

kasino provides its services on an "as is" and "as available" basis. kasino is not liable for any temporary disruption caused by server maintenance, technical issues, or third-party factors.

In the case of odds or game results displayed incorrectly due to a technical error, kasino reserves the right to settle the bet at the corrected value. There is a risk of losing money in online gaming and betting — each user participates fully aware of this and at their own risk.

10. Data Privacy and Protection

Full details of how kasino collects, stores, and uses your personal information are provided on the Privacy Policy page. This policy forms an integral part of these Terms.

Your information is protected with SSL encryption. When sharing data with third parties, only the minimum information necessary for operating the service is provided. Your data is never sold.

11. Right to Amend Terms

kasino reserves the right to change, revise, or update these Terms at any time. For significant changes, advance notice will be given via the registered email address or through a notification on the site.

If you continue to use the site after any changes, you will be considered to have accepted the updated Terms. We therefore recommend that you check this page regularly. For answers to general questions related to kasino, you may visit our FAQ page.

12. Arbitration and Dispute Resolution

Any dispute between kasino and a user will first be addressed through an attempt at amicable resolution. If you have a complaint, please contact our customer support — the team is available 24/7 via live chat and email in both Bengali and English.

If a resolution cannot be reached through discussion, the dispute will, with the agreement of both parties, be referred to a neutral mediator. The mediator's decision will be binding on both parties.