kasino Privacy Policy

kasino has established this privacy policy to maintain complete transparency with our users. When you use our platform, certain information is naturally generated or provided directly by you — this policy explains exactly what we do and do not do with that information. Reading our terms and conditions will give you a fuller understanding of how our platform operates.

This privacy policy applies to kasino's website, mobile application, and all related services. If you create an account, browse, or use our services in any other way, the terms of this policy apply to you. kasino serves only individuals aged 21 and above. We do not knowingly collect information from minors.

2.1 Information You Provide Directly

Information you submit yourself during account registration, identity verification, or transactions:

• Full name, date of birth, and national ID number (for identity verification)
• Mobile number and email address
• bKash, Nagad, Rocket, or Upay number — for deposits and withdrawals
• Bank account details (for bank transfers)
• Username and password (passwords are always stored in encrypted form)

2.2 Automatically Collected Information

When you access our platform, certain information is recorded automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session duration, clicks, and navigation history
• Data from cookies and similar tracking technologies

2.3 Gaming and Transaction Information

Information relating to your deposits, withdrawals, bonus claims, and gaming activity is stored securely in our systems. This data is also used for responsible gaming monitoring.

kasino uses your information for the following purposes:

• Creating accounts and completing identity verification
• Processing deposits and withdrawals
• Providing welcome bonuses, weekly offers, and other promotional benefits
• Determining VIP level and calculating weekly cashback
• Providing customer support via live chat and email
• Detecting fraud and ensuring account security
• Improving our service quality and resolving technical issues
• Meeting applicable legal and regulatory obligations

In line with our responsible gaming policy, if unusual patterns appear in a user's gaming behaviour, we may analyse the data and take preventive action.

kasino does not sell your personal information to any third party. However, information may be shared in specific circumstances necessary for operating our services:

4.1 Payment Partners

Relevant transaction information is shared with the respective payment service providers to process bKash, Nagad, Rocket, Upay, and bank transfers. This information is used solely to complete the specific transaction.

4.2 Technology Service Providers

Necessary information may be shared with trusted technology partners engaged in operating the technical infrastructure of our platform. All of them are bound by confidentiality agreements.

4.3 Legal Obligations

Where kasino is legally required to disclose information in compliance with a court order or a lawful directive from a government authority, it will do so. In such cases, we will make every effort to notify the user as early as possible.

Our website uses cookies. Cookies are small text files stored in your browser that help improve your experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions and security verification. Disabling them may affect your ability to use the service.

5.2 Functional Cookies

These cookies remember your preferences, language, and settings so that the platform feels familiar the next time you visit.

5.3 Analytics Cookies

These cookies are used to understand which pages are used most and where users encounter difficulties. The data collected is aggregated and anonymised.

You can manage or delete cookies from your browser settings, though some services may become limited as a result.

kasino treats the security of your information as the highest priority. The technical and organisational measures we follow:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored as encrypted hashes — not readable in plain text
• Access to sensitive data is restricted to authorised staff only
• Regular security audits and vulnerability assessments are conducted
• Automatic alerts are active for suspicious logins or unusual transactions

However, 100% security on the internet cannot be guaranteed. We encourage you to stay vigilant about your account security — use a strong password and do not share your login details with anyone.

We retain your information for as long as your account is active. After account closure, certain information may be kept for a defined period for the following reasons:

• To fulfil legal obligations and financial regulatory responsibilities
• For dispute resolution and fraud investigation purposes
• To comply with anti-money laundering regulations

Once the specified period has elapsed, the information is securely deleted or anonymised.

As a kasino user, you have the following rights:

8.1 Right to Access

You may request to know what information we hold about you. General account information can be viewed directly from your profile settings.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. Additional documents may be required for corrections to identity-verified information.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages from kasino, you may opt out at any time. This does not affect necessary account-related communications.

To learn more about these rights or to submit a request, please contact our customer support team. Answers to common questions may also be found in our FAQ section.

kasino's services are intended solely for individuals aged 21 and above. We never knowingly collect information from minors. Age is verified during account registration, and users must confirm during the registration process that they are aged 21 or above.

If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

In some cases, your information may be processed or stored on servers located outside Bangladesh — particularly in relation to cloud infrastructure and technology partners. For any such transfer, we ensure that the protection of your data meets the standards set out in this policy.

kasino reserves the right to update this privacy policy as needed. When changes are made, the "Last updated" date at the top of the page will be revised. For significant changes, you will be notified via your registered email or a platform notification.

If you continue to use our services after an update, you will be considered to have accepted the revised policy. We therefore recommend revisiting this page from time to time.