Play responsibly,
stay safe
kasino believes that entertainment is only enjoyable when it stays within control. Knowing your limits and sticking to them is what a truly smart player does.
What is responsible gaming and why does it matter?
Online gaming and sports betting are a form of entertainment for many people. But this entertainment becomes a problem when money is spent beyond one's means or when gaming gets out of control. At kasino, we want every player to enjoy their experience consciously and safely.
Responsible gaming does not just mean placing smaller bets — it means keeping a clear grip on your time and money, recognising signs of harm early, and having the courage to ask for help when needed. Our Terms and Conditions contain more detailed guidance on this, which every member should read.
kasino always puts a person's wellbeing ahead of gaming enjoyment. If you feel that you or someone you know is experiencing excessive gaming, take action today. Seeking help is not a sign of weakness — it is a sign of awareness.
Age 21+ strictly enforced
The minimum age to participate in any type of betting or casino game at kasino is 21 years. Opening an account or taking part in any game by minors is strictly prohibited. It is your responsibility to ensure that no one under 21 in your household can access this platform. If you have any concerns, contact us.
Quick facts
- Age limit: 21+ for all games and betting
- Support: 24/7 live chat and email in Bengali and English
- Self-exclusion: option to close your account yourself
- Deposit limit: set your own daily limit as you prefer
- Family protection: control family access to your account
- Break: put your account on a temporary pause at any time
Self-control tools
kasino gives you several useful options to manage your own gaming. Use these tools to keep yourself protected.
Set a deposit limit
Set your own maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately, and increasing it requires a set waiting period.
Temporary break (cooldown)
You can temporarily suspend your account for 24 hours, 7 days or 30 days. During this time logging in or betting will not be possible. This can help reduce stress.
Self-Exclusion
If you want to stay away from gaming for a longer period, choose the self-exclusion option. This will close your account for a set time or permanently. Contact our support team.
Session time limit
Decide in advance how long you will spend in each gaming session. When the set time is up, a reminder will appear to prompt you to take a break.
Transaction and history review
You can view your complete betting and financial transaction history from your account at any time. Understanding your spending patterns helps you make responsible decisions.
Account security and privacy
Use a strong password to keep your account information secure. Read our Privacy Policy to learn how your personal data is stored and protected.
Warning signs
If you notice any of the signs below in yourself or someone you know, do not delay — seek help.
Chasing losses: repeatedly betting to recover lost money and losing even more in the process.
Financial pressure: struggling to cover daily expenses, rent or family needs while betting continues.
Relationship tension: frequent arguments with family or friends over gaming, or a tendency to lie about it.
Increasing bet size: feeling the need to bet more money than before to get the same level of excitement.
Loss of focus: drifting away from work, studies or family responsibilities and constantly thinking about gaming.
Unable to stop: trying to quit but repeatedly coming back and being unable to stop yourself.
Tips for staying safe
Following a few simple habits keeps gaming within the bounds of entertainment.
- Set a budget: decide in advance how much you will spend per session and stay within that limit.
- Treat it as entertainment: gaming is not a source of income — it is entertainment only. Enjoy it as such.
- Take regular breaks: instead of playing for long stretches at a time, take breaks in between.
- Avoid alcohol: never bet when you are under stress or under the influence.
- Be prepared to lose: winning and losing are both normal. Be ready to accept a loss when it happens.
- Spend time with family: do not let gaming replace quality time with family and friends.
- Use the limit tools: activate kasino's self-control tools — they are there for you.
Where to get help
If you are struggling, do not try to face it alone — reach out for support. Help is available through any of the channels below.
kasino live chat support
Our support team is with you seven days a week, twenty-four hours a day. Contact us via live chat in both Bengali and English and request that a self-control tool be activated.
Contact by email
In addition to live chat, you can also reach our support team by email. Requests for self-exclusion or account closure can be sent by email as well. Our contact address: [email protected]
Family and close ones
Talk openly with family or trusted friends. They can help you make the right decisions and give you strength during difficult times.
kasino's commitment
kasino is not just a gaming platform — it is an effort to create a responsible environment. We believe that ensuring player protection is one of our primary responsibilities. That is why we provide practical tools such as self-exclusion, deposit limit setting and session time control.
Our 24/7 support team is not only there for technical issues — they are always ready for any questions or requests related to responsible gaming. If you are concerned about your own behaviour or that of someone you know, let us know directly via live chat.
To learn more about kasino, visit our About Us page — it sets out our values and player-friendly policies. Our FAQ section can also be useful for answers to common questions.
Remember: gaming is for entertainment, not for earning a living. Keep yourself protected, respect your limits and enjoy responsibly. 21+
Responsible gaming questions and answers
Here are answers to questions that commonly come up about responsible gaming.